Pionix Policy

Customer Support

At Pionix, we are committed to delivering the best customer experience. Our support team is ready to assist you with any questions or issues you may encounter during your use of our services.

1. Support Channels

  • Email: [email protected]
    (We aim to respond within 24 business hours.)

  • Hotline: 1800 1234 (Free of charge, 8:00 AM – 9:00 PM daily)

  • Live Chat: Connect with us instantly via the live chat feature on our website.

  • Social Media: Reach us via Facebook, Zalo, and other platforms we operate.

2. How to Request Support

  • Process: Please provide your contact details, a description of the issue, and any steps you’ve already taken.

  • Response Time: We strive to resolve your requests promptly. For technical issues requiring more time, we’ll keep you updated regularly.

3. FAQs & User Guides

  • Visit our FAQ section to find quick answers.

  • Our User Guides section offers tutorials, documentation, and video instructions.

4. Quality Commitment

  • Our team is well-trained and listens to customer feedback to continuously improve our services.

  • All customer information is kept strictly confidential in line with our Privacy Policy.

Pionix respects and protects your personal data. This policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

  • Personal Info: Name, email address, phone number, shipping address, etc.

  • Transaction Data: Purchase and payment history.

  • Automated Data: IP address, browser type, access times, and other usage data via cookies and similar technologies.

2. Purpose of Data Usage

  • To provide services and process transactions.

  • To improve our services and personalize your experience.

  • To send promotional offers and updates (with your consent).

  • To comply with legal requirements.

3. Information Sharing

  • We do not sell, rent, or share personal information with third parties without your consent, except as required by law.

  • Service providers working with us are required to protect your information and use it solely for agreed purposes.

4. Data Protection

  • We use advanced security measures including encryption, firewalls, and access controls.

  • Regularly updated systems ensure protection from data breaches or cyber threats.

5. User Rights

  • You may request access, correction, or deletion of your personal data.

  • For privacy-related inquiries, contact us at: [email protected]

6. Policy Updates

  • We may update this policy from time to time. Changes will be published on our website and take effect from the date of posting.

These terms govern your use of the Pionix website and services. Please read carefully before proceeding.

1. Acceptance of Terms

  • By accessing or using Pionix, you agree to these terms and related policies.

  • If you do not agree, you may not use our services.

2. User Responsibilities

  • Account Management: You are responsible for maintaining the confidentiality of your login credentials.

  • Usage Behavior: You must not engage in illegal, fraudulent, or harmful activities on our platform.

  • User Content: All reviews, comments, or content must comply with legal standards and respect others’ rights.

3. Pionix Responsibilities

  • We will provide services as promised and offer customer support.

  • We reserve the right to suspend or terminate accounts that violate our terms.

  • We are not liable for service interruptions or system errors beyond our control.

4. Transactions & Payments

  • Purchases made on the website are subject to the specific conditions provided at checkout.

  • In case of disputes, we will investigate and resolve them in accordance with applicable laws.

5. Limitation of Liability

  • We are not responsible for technical issues, data loss, or force majeure events.

  • Any disputes will first be handled through negotiation. If unresolved, they will be addressed in a competent court.

6. Changes to Terms

  • We may revise these terms at any time. All updates will be posted on the website and effective upon publication.

Here are some common questions and answers to help improve your experience with our services:

1. How do I register an account on Pionix?

  • Answer: Click the “Sign Up” button on the website, fill in the required information, and verify via email.

2. I forgot my password. What should I do?

  • Answer: Use the “Forgot Password” feature on the login page. Enter your email address and follow the instructions to reset your password.

3. How can I track my order?

  • Answer: Go to “My Orders” after logging into your account. You will also receive updates via email and SMS.

4. What is your return and exchange policy?

  • Answer: We support returns and exchanges in accordance with our Return Policy. Please contact our support team for guidance.

5. I need product support or have questions. How can I get help?

  • Answer: Visit our Customer Support section or contact us via email, hotline, or live chat. We’re available 24/7.

6. Is my personal information secure?

  • Answer: Absolutely. We use modern security protocols to ensure your information is kept safe. See our Privacy Policy for more details.

7. What payment methods do you accept?

  • Answer: We accept credit/debit cards, bank transfers, and e-wallets. All available methods are displayed during checkout.